We want you to love your El & Rose pieces 💗
If it’s not quite right, you have 30 days from delivery to request a return.

Free Size Exchange (One Per Order)

Need a different size? We’ll cover shipping for one free exchange per order.
Additional exchanges will require the customer to cover the $6 shipping cost.

Easy Returns

Returns are accepted on swimwear within 30 days of delivery.
A $6 return shipping fee will be deducted from your refund.

Items must be:
• Unworn and unused
• With tags attached
• Hygiene liners intact

Sale items, gift cards, and Dog Bandanas are final sale. Dog Bandanas can be exchanged for a new size, but must be unworn.

To start a return or exchange, email us at customerservice@elandrose.com and we’ll send instructions.

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Damages or Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us right away and we’ll make it right.

All swimwear must be hand washed and air dried. We are not responsible for damage caused by machine washing or machine drying. 

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Refunds

Once your return is received and inspected, we’ll notify you.
If approved, refunds are issued to your original payment method within 10 business days (bank processing times may vary).